Privacy Policy

This Privacy Policy describes how Chuys ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at meal-chuys.click, place orders, interact with our digital services, or otherwise engage with our food-related offerings. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and in full compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or submitting any personal information to us. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Us

Chuys is a food service business operating in the United States through its online platform located at meal-chuys.click. We provide customers with access to food ordering, menu information, promotions, and related services through our digital channels.

For any privacy-related questions, requests, or concerns, please use the contact information provided in Section 14 of this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who:

• Visit or browse our website at meal-chuys.click
• Create an account or register with our platform
• Place food orders through our online platform
• Subscribe to our newsletter, promotions, or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotional activities
• Interact with us through social media or other third-party platforms

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you visit through links on our platform.

3. Information We Collect

We collect various types of information in connection with your use of our services. The categories of personal information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name – to identify you and personalize your experience
• Email address – for account creation, order confirmations, and communications
• Phone number – for order updates and customer support
• Delivery address – to process and fulfill food delivery orders
• Billing address – for payment processing purposes
• Date of birth – to verify age requirements where applicable
• Username and password – for account access and security

3.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information, which may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Digital wallet information (e.g., PayPal, Apple Pay, Google Pay)
• Billing address and transaction history

3.3 Order and Transaction Information

We collect details about your food orders and transactions, including:

• Items ordered, quantities, and customizations
• Order date, time, and total amount
• Order history and preferences
• Special dietary notes or instructions you provide
• Delivery or pickup preferences

3.4 Usage and Behavioral Data

When you use our website, we automatically collect certain usage information, including:

• Pages visited and time spent on each page
• Clicking patterns and navigation behavior
• Search queries entered on our platform
• Items viewed, added to cart, or wishlisted
• Frequency and duration of visits
• Referral source (how you found our website)

3.5 Device and Technical Information

We automatically collect technical information about the device and connection you use to access our services, including:

• IP address and approximate geographic location
• Device type, model, and manufacturer
• Operating system and version
• Browser type and version
• Screen resolution and display settings
• Unique device identifiers
• Mobile network information
• Time zone settings

3.6 Location Information

With your permission, we may collect precise or approximate location data to:

• Identify nearby restaurant locations
• Facilitate delivery services
• Provide location-relevant promotions and offers

3.7 Communications and Feedback

When you contact us or provide feedback, we collect:

• Messages, inquiries, and correspondence with our support team
• Reviews and ratings you submit about our food or services
• Survey responses and feedback forms
• Social media interactions where you tag or mention us

3.8 Cookie and Tracking Data

We collect information through cookies, web beacons, pixels, and similar tracking technologies. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

4.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders
• Coordinate delivery or pickup logistics
• Send order confirmations, receipts, and status updates
• Manage your account and account preferences
• Handle returns, refunds, or complaints related to your orders
• Provide customer support and respond to your inquiries

4.2 Personalization and User Experience

• Personalize your browsing experience and display relevant content
• Recommend menu items based on your order history and preferences
• Remember your account settings, dietary preferences, and saved addresses
• Improve the layout and usability of our website

4.3 Analytics and Performance Improvement

• Analyze website traffic and user behavior to improve our services
• Understand which menu items, promotions, or features are most popular
• Conduct research and development to enhance our food offerings
• Monitor and troubleshoot technical issues on our platform
• Measure the effectiveness of our marketing campaigns

4.4 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers (with your consent where required)
• Notify you about new menu items, seasonal specials, and exclusive deals
• Display targeted advertisements on our platform and third-party channels
• Run loyalty programs, contests, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.5 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from law enforcement or government authorities
• Enforce our Terms of Service and other applicable policies
• Protect the rights, property, and safety of Chuys, our customers, and the public
• Detect, prevent, and investigate fraud, security breaches, and other harmful activities

4.6 Business Operations

• Manage our internal business records and financial accounting
• Conduct due diligence in connection with potential mergers, acquisitions, or business transactions
• Train and improve our customer service representatives and automated systems

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information with trusted third parties under specific circumstances as described below:

5.1 Service Providers and Business Partners

We share your information with third-party companies that help us operate our business and deliver our services. These service providers are authorized to use your personal data only as necessary to provide services to us and are bound by contractual obligations to protect your information. Categories of service providers include:

• Payment processors – to securely process your financial transactions
• Delivery logistics partners – to coordinate food delivery to your location
• Cloud hosting providers – to store and manage our data infrastructure
• Email and communication platforms – to send transactional and marketing messages
• Analytics providers – such as Google Analytics, to analyze website usage
• Customer support tools – to manage and respond to customer inquiries
• Advertising networks – to display targeted advertisements
• Fraud prevention services – to detect and prevent fraudulent transactions

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Subpoenas, court orders, or other legal process
• Requests from government agencies, regulatory bodies, or law enforcement authorities
• Situations where disclosure is necessary to protect our legal rights or defend against legal claims
• Circumstances where disclosure is necessary to prevent imminent harm to any person

5.3 Business Transfers

In the event that Chuys is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and we will inform you of any changes to this Privacy Policy.

5.4 With Your Consent

We may share your information with other third parties when you have provided your explicit consent for such sharing, such as when you participate in co-branded promotions or third-party loyalty programs.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This data does not constitute personal information under applicable privacy laws.

6. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Safeguards

• SSL/TLS encryption – All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Data encryption at rest – Sensitive data stored in our systems is encrypted using AES-256 or equivalent encryption standards
• Firewalls and intrusion detection systems – We deploy network firewalls and intrusion detection/prevention systems to monitor for and block unauthorized access
• Secure payment processing – Payment information is processed through PCI-DSS Level 1 compliant payment processors
• Access controls – We implement role-based access controls to ensure that only authorized personnel can access sensitive data
• Regular security audits – We conduct periodic security assessments and vulnerability testing of our systems

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Strict data access policies limiting employee access to personal information on a need-to-know basis
• Confidentiality agreements with employees and contractors who handle personal data
• Incident response procedures to promptly address and report data breaches

6.3 Physical Safeguards

• Secured data centers with restricted physical access
• Surveillance and monitoring of physical premises where data is processed
• Secure disposal of physical media containing personal information

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights for All Users

Regardless of your state of residence, we offer the following rights to all users of our platform:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information about you.
• Right to Deletion: You may request that we delete your account and associated personal information, subject to legal retention requirements.
• Right to Opt-Out of Marketing: You may withdraw consent for marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at meal-chuys.click

We will respond to verified requests within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect the security of your personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following are our general data retention guidelines:

When your personal information is no longer needed, we will securely delete, anonymize, or de-identify it in accordance with our data disposal procedures.

9. Cookie Policy

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertisements. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including session management, authentication, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website, including which pages are most popular and where users experience errors.
• Functionality Cookies: Allow our website to remember your preferences, such as saved addresses, language settings, and login information.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your browsing behavior and to measure the effectiveness of our advertising campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types of cookies, or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

You may also opt out of interest-based advertising by visiting:

• The Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info
• The Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org

For more detailed information about our cookie practices, including a complete list of cookies we use and their purposes, please review our full Cookie Policy available on our website at meal-chuys.click.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not intentionally collect, use, or disclose personal information from individuals under the age of 18. Our website is not designed or directed toward children.

If you are a parent or legal guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our systems and terminate any associated account.

We encourage parents and guardians to monitor their children's online activities and to take an active role in supervising their use of the internet and digital services.

11. International Data Transfers

Chuys is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. Our servers and the servers of our third-party service providers are located in the United States.

If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, processed, and stored in the United States. Data protection laws in the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States.

When we engage with third-party service providers or technology partners that may be located in other countries, we take steps to ensure that any international transfer of personal data is protected by appropriate safeguards, including:

• Contractual data processing agreements with appropriate data protection clauses
• Assessment of the data protection laws and practices of the recipient country
• Implementation of technical and organizational security measures

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services, including social media platforms, delivery partners, and payment processors. When you click on these links or use these services, you are subject to the privacy policies of those third parties, not this Privacy Policy.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party platforms you visit before submitting any personal information to them.

Third-party services we may integrate with include, but are not limited to:

• Google Analytics – for website traffic analysis (subject to Google's Privacy Policy)
• Social media platforms – for social sharing and authentication features
• Payment gateways – for secure payment processing
• Delivery platforms – for food delivery coordination

13. FTC Act Compliance and Consumer Protection

We operate in compliance with the Federal Trade Commission Act (FTC Act) and the regulations enforced by the Federal Trade Commission (FTC). We are committed to:

• Maintaining fair and transparent data practices that are not deceptive or unfair to consumers
• Honoring the representations we make about our privacy practices in this Privacy Policy
• Not engaging in deceptive advertising or misleading marketing communications
• Providing accurate information about our data collection and use practices
• Responding promptly and appropriately to consumer complaints and inquiries

If you believe that our data practices are unfair or deceptive, you have the right to file a complaint with the FTC. Information about filing complaints with the FTC can be found in Section 15 of this Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using the following information:

When contacting us with a privacy-related request, please include:

• Your full name and email address associated with your account
• A clear description of your request or concern
• The specific right you wish to exercise (if applicable)
• Your state of residence (for state-specific rights requests)

We are committed to responding to all privacy inquiries within 45 business days of receipt.

15. Filing Complaints with Data Protection Authorities

If you are not satisfied with our response to your privacy request or believe that we are not complying with applicable privacy laws, you have the right to file a complaint with the relevant data protection or consumer protection authority.

15.1 For California Residents

California residents may file complaints related to CCPA/CPRA violations with:

15.2 For All United States Consumers

You may file a complaint with the Federal Trade Commission (FTC) if you believe our data practices are unfair or deceptive:

15.3 State Attorney General Offices

Depending on your state of residence, you may also be able to file a complaint with your state's Attorney General office. Many states have consumer protection divisions that handle privacy-related complaints. We encourage you to visit your state's official government website for more information on filing privacy complaints.

16. "Do Not Track" Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT signals from browsers.

However, you may manage your tracking preferences through our cookie consent tools and the opt-out mechanisms described in Section 9 of this Privacy Policy.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the changes
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If we make changes that materially reduce your rights or significantly alter how we use your personal information, we will provide you with an opportunity to consent to the new terms before such changes take effect.

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States, including applicable federal privacy laws such as the FTC Act and COPPA, as well as the privacy laws of the state in which our business operates. Where applicable, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) shall apply to residents of California.

This Privacy Policy was last reviewed and updated on May 27, 2026. If you have questions about this policy, please contact us at [email protected] or visit our website at meal-chuys.click.